FAQ
Account Opening
Account Opening
Opening an account frequently asked questions
You simply need to complete our online application form here and your account will be ready.
We require you to provide us with your name, email, phone number and country of residence.
Since we do not require KYC documents at first, your profile will be instantly activated and ready for trading.
While trading experience isn’t a prerequisite, we suggest that newcomers first practice with a demo account. This offers a risk-free environment to hone your skills and become acquainted with the trading platform.
We recommend using a reliable email address during registration; however, if you need to change it for a valid reason, please contact our 24/7 support team at support@altumbrokers.com, and they will guide you through the process.
Yes, you can open multiple trading accounts, both demo and live. However, we advise against having an excessive number of accounts, as it may become confusing later on.
Absolutely. Upon registration, all Altum Brokers profiles include two Demo accounts—one with Standard settings and another with ECN settings. Feel free to open as many Demo accounts as you desire to practice trading or evaluate our services.
Absolutely. Upon registration, all Altum Brokers profiles include two Demo accounts—one with Standard settings and another with ECN settings. Feel free to open as many Demo accounts as you desire to practice trading or evaluate our services.
Currently, you can open trading accounts in USD and JPY. However, we accept deposits in major cryptocurrencies, including BTC, ETH, USDC, USDT-ERC20, USDT-TRC20, BCH, LTC, and TUSD. Account balances are displayed the base currency (USD, JPY).
Unfortunately not, however you can open a for practice purposes until you are over 18.
Yes, simply send an email from your registered email address to our support team support@altumbrokers.com
Yes, on the application form enter the company name in the ‘Name’ field, and the company type (eg Ltd, Pty etc) in the ‘Last Name’ Field.
We do not require any documentation, simply your name, email address, phone number and country. However, if your deposit or withdrawal is over 5K, we may ask for additional documents. Please contact our support team for further information.
No, we ask that you register using your main personal email address.
No, only one email address per individual client should be used.
Yes, you can update your personal information anytime by navigating to the ‘Personal Information’ tab within the platform. For any unique update requests, please email support@altumbrokers.com.
Please send your request to partners@altumbrokers.com and include the full name and username or referral code of your affiliate/IB.